Shipping & Returns
- Currently, shipping for all orders within the contiguous United States are FREE!
- Please note that we generally ship all orders received within 48 hours during weekdays. There may be shipping delays during any holiday season.
- We do not ship on Weekends, so any orders received after 12:00 PM PST on Friday will ship on Monday.
- Note: If you purchased your product directly from Amazon.com, please use Amazon's website to process the return.
- HEisMy.com will accept returns of product(s) purchased either directly from this website or our office location in Auburn only when the following conditions are satisfied:
- To be considered for reimbursement, you may return any item purchased from HEisMy.com for any reason within sixty (60) days of purchase. For online orders, the product ship date is the date of purchase. You will receive a full refund in the original form of payment.
- Please note that only one opened product variant will be refunded per account and/or household per lifetime.
- Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
How to Return an Item In Order To Receive Reimbursement
- Please put the merchandise to be returned in the box in which it was received, if available.
- Include the original packing slip to ensure accurate processing for the item(s) being returned.
- Write “RETURN” on the top of the packing slip and specify what items are to be returned from the original order.
- Ship using the carrier of your choice. You are responsible for return shipping costs.
Address the Box to:
13300 New Airport Rd #100
Auburn, CA 95602
- WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.